You may "opt-out" of receiving promotional emails from PCSUPPORTROBO by following the instructions in those emails. You may also send requests relating to promotional messages and your permission for sharing information with third parties for their marketing purposes by emailing firstname.lastname@example.org Opt-out requests will not apply to transactional service messages, including messages about PCSUPPORTROBO and services.
We provide on-site & in-store support, repair and maintenance services through our certified technicians providing services at your doorstep. We require certain information such as name, email address, address, phone number & your authorization for us to repair your technical devices by contacting us to book an appointment or doing so on our website.
Some information we collect may be provided by the end user directly such as when requested through form, chat, email or on the phone by a technician. Other technical information might be collected or accessed by our technician while troubleshooting in order to provide the services. PCSUPPORTROBO collects information from the users at several different stages of support services.
We will ask you when we need information that personally identifies you ("personal information") or allows us to contact you. In order to use the Services, the user must first typically register or provide certain identifying information. For quick registration, we ask you to provide contact details (such as First and Last name, E-mail address, Postal address, Personal identifier etc.). PCSUPPORTROBO uses this information to contact you regarding the product and/or services you have requested. This includes re-registration/renewal notifications, special offers, and surveys on improving our Services.
If you register for the Services, PCSUPPORTROBO may collect credit card information, and other payment information to complete the payment process. Like many companies, PCSUPPORTROBO may use third party payment processing, payment gateways transactions to process and verify credit cards on our "your" behalf. This entails we share user name, credit card number, expiration date and billing address with the credit card processing company. When processing a payment transaction, PCSUPPORTROBO will also obtain information regarding the amount of the payment and other transaction data. We may transfer or disclose this payment information to a third party only to the extent necessary in order to complete the payment processing.
We may also ask for information related to your (user) computer to provide the Service. As examples, this information may include:
System data about software installations and hardware configurations, and error tracking files. Generally, this information is required to provide personalized technical support to you, and to help us update our support tools and enhance our supported products lists.
We use a variety of security technologies, as well as administrative, managerial, and physical safeguards, to help protect personal information and other data we receive from unauthorized access, use, or disclosure. No data transmissions, or even the physical transfer of information, can be guaranteed to be completely secure. We cannot fully eliminate all security risks associated with personal information and technical mistakes are possible. Therefore, we do not ensure or warrant the security of any data or information you transmit to us and you do so at your own risk.