Privacy Policy

This privacy policy explains how PCSupportRobo division of Binary Semantics Inc. collects, uses and discloses personal and other information PCSupportRobo receives in Connection with the user support services we provide to user (the "Services") in accordance with the Terms and Conditions. When you submit information through our website, email, chat session, provide it to our technicians or, use the Services, you (the "user") agree to our use of this information consistent with this privacy policy.

You may "opt-out" of receiving promotional emails from PCSUPPORTROBO by following the instructions in those emails. You may also send requests relating to promotional messages and your permission for sharing information with third parties for their marketing purposes by emailing feedback@pcsupportrobo.com Opt-out requests will not apply to transactional service messages, including messages about PCSUPPORTROBO and services.

INFORMATION COLLECTION AND USE

We provide on-site & in-store support, repair and maintenance services through our certified technicians providing services at your doorstep. We require certain information such as name, email address, address, phone number & your authorization for us to repair your technical devices by contacting us to book an appointment or doing so on our website.


Some information we collect may be provided by the end user directly such as when requested through form, chat, email or on the phone by a technician. Other technical information might be collected or accessed by our technician while troubleshooting in order to provide the services. PCSUPPORTROBO collects information from the users at several different stages of support services.

PERSONAL INFORMATION

We will ask you when we need information that personally identifies you ("personal information") or allows us to contact you. In order to use the Services, the user must first typically register or provide certain identifying information. For quick registration, we ask you to provide contact details (such as First and Last name, E-mail address, Postal address, Personal identifier etc.). PCSUPPORTROBO uses this information to contact you regarding the product and/or services you have requested. This includes re-registration/renewal notifications, special offers, and surveys on improving our Services.

PAYMENT INFORMATION

If you register for the Services, PCSUPPORTROBO may collect credit card information, and other payment information to complete the payment process. Like many companies, PCSUPPORTROBO may use third party payment processing, payment gateways transactions to process and verify credit cards on our "your" behalf. This entails we share user name, credit card number, expiration date and billing address with the credit card processing company. When processing a payment transaction, PCSUPPORTROBO will also obtain information regarding the amount of the payment and other transaction data. We may transfer or disclose this payment information to a third party only to the extent necessary in order to complete the payment processing.

COMPUTER AND SYSTEM INFORMATION
A. Subscriber (user) computer information

We may also ask for information related to your (user) computer to provide the Service. As examples, this information may include:

  • Information about the date of purchase of your computer,
  • Type of computer
  • Identification number of your computer
  • Make and model of your computer and/or any computer hardware,
  • Software installed or peripherals attached to it,
  • Software License Key
  • Condition of the computer,

System data about software installations and hardware configurations, and error tracking files. Generally, this information is required to provide personalized technical support to you, and to help us update our support tools and enhance our supported products lists.

B. Diagnostic tool
  • PCSUPPORTROBO uses some diagnostic tools that may collect a wide variety of useful information about the state of a computer system and your applications. This information is communicated to PCSUPPORTROBO using security technologies. PCSUPPORTROBO analyzes this information to help diagnose and solve end-user problems. The PCSUPPORTROBO diagnostic application is not designed to collect sensitive information including information such websites visited, e-mail messages, e-mail addresses sent to, passwords, profiles, etc.
  • Access and Diagnostic applications may be subject to the terms and conditions of the respective software license agreements.
C. Recording of Calls & Chat Sessions:
  • PCSUPPORTROBO reserves the right to monitor and record the phone and chat sessions between users and PCSUPPORTROBO technicians for quality control and service related purposes. Some uses of this type of information include improving the Service, building a support knowledge base and conducting internal market research. We do not correlate record data used for these purposes with personal information.
D. Cookies
  • We may use cookies and similar technologies to provide you with more personal service on our website and as you interact with PCSUPPORTROBO. Cookies are small pieces of information stored by your browser on your computer’s hard drive or on your device. Cookies help us keep track of the preferences you specify. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that if you prefer not to store the information for future use. Each browser is different, so please check the help menu of your browser.
SHARING AND INFORMATION DISCLOSURE
  • We may share aggregated and de-identified information with our partners. This sharing is usually not linked to any personal information that can identify any individual person, unless specifically required to allow use of specific widgets within the Services.
  • We may also share, disclose, or transfer your personal information as follows:
  • To PCSUPPORTROBO affiliates and subsidiaries to support business operations and sales, marketing, and customer support processes
  • To third party service providers and suppliers acting on our behalf to provide products or services to you; and
  • To other third parties for purposes you have allowed.
  • Additionally, we may also disclose your personal information as we determine reasonably necessary to (a) comply with applicable law, regulations, legal processes, or enforceable governmental requests, (b) respond as necessary to actual or potential lawsuits, or (c) protect the rights and the property of PCSUPPORTROBO or others.
  • We reserve the right to retain, use, and disclose aggregate or anonymous information developed from personal information at any time.
  • If we merge with, or are acquired by another company, or sell all or substantially all of our relevant assets, or file for bankruptcy, we may disclose and transfer personal information with the company or asset. We will seek appropriate protection for personal information disclosed or transferred in such transactions consistent with applicable law.
INTERNATIONAL USERS

Because PCSUPPORTROBO operate globally, we make information we gather available to our worldwide business units. If you are in the European Economic Area, please note that the personal information you provide will be transferred outside the European Economic Area for use by PCSUPPORTROBO and its affiliates and subsidiaries for any of the purposes described in this privacy policy. By using the PCSUPPORTROBO website, using the Services, or otherwise providing us with your personal information, you consent to the transfer and processing of your personal information.

SECURITY

We use a variety of security technologies, as well as administrative, managerial, and physical safeguards, to help protect personal information and other data we receive from unauthorized access, use, or disclosure. No data transmissions, or even the physical transfer of information, can be guaranteed to be completely secure. We cannot fully eliminate all security risks associated with personal information and technical mistakes are possible. Therefore, we do not ensure or warrant the security of any data or information you transmit to us and you do so at your own risk.

SUPPLEMENTATION OF INFORMATION
  • In order to protect PCSUPPORTROBO from fraud and otherwise ensure the integrity of our services and manage risk we may supplement personal information we collect with information we may get from others. For example, in Connection with determining creditworthiness, we may use your name and other related information to request a credit report as permitted by law.
  • Surveys: From time-to-time we may request information from users via surveys. Participation in these surveys is completely voluntary and users have a choice whether or not to participate. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code). Survey information will be used for purposes of monitoring or improving the use and satisfaction of Services.
  • Contests: PCSUPPORTROBO may offer contests, sweepstakes or other promotions. These promotions will be governed by applicable rules. Personal information collected through such promotions will be used as described at the time of collection.
  • Children: Our Services are not intended for use by anyone under the age of 13. Consistent with the Children’s Privacy Protection Act, we do not collect or maintain information at our website from or sell products to those we actually know are under the age of 13.
  • Correction/updating personal information : If a users’ personal information changes (such as user zip code), or if a user no longer desires to use the Service, user may correct, update or remove user personal information provided to us through our website.
  • Notification of changes: We reserve the right to change our privacy policy. Please check our website periodically for changes so that you are aware of our latest privacy practices. For changes that are materially less restrictive or protective of your personal information than the privacy policy in place at the time of collection, we will notify before implementing any such change.
QUESTIONS

If you have any questions about our privacy policy you may email questions or inquiries to feedback@pcsupportrobo.com

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